sand77 Privacy Policy

This page describes what data we collect when you use sand77 and how we keep that data protected. We take privacy seriously—your personal information, financial details, and account activity are encrypted, segregated from public access, and processed only for purposes essential to running our platform. We collect data necessary to verify your identity, process your deposits and withdrawals, deliver Football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables, slots, and esports services.

We accept payment via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). When you use these methods, we receive transaction data from payment processors, but we do not store your full card numbers or bank credentials. Our servers may be located outside your jurisdiction; data transfers across borders comply with standard data-protection practices.

This privacy policy applies to all sand77 members and visitors. If you have questions about how we handle your data, contact our support team via live chat, email, or in-app help.

What Data We Collect on sand77

We collect information you provide directly when you create a sand77 account. This includes your full name, email address, phone number, date of birth, and residential address. During identity verification (KYC), we collect government-issued ID details (ID number, issue date, expiry date) and proof of residence documents. We do not store images of these documents permanently; after verification, they are archived in encrypted form and deleted within a standard retention period.

When you deposit or withdraw funds, we collect transaction data: the payment method used, amount, date, and time. We receive this data from payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet); we do not store your full card number or bank account number. We collect your betting activity—bets placed, games played, outcomes, and settlement timestamps. This data helps us calculate your tier status, cashback eligibility, and detect fraud or money-laundering patterns.

We also collect technical data: your IP address, device type, browser version, and approximate location (country/city level). This helps us detect anomalies, enforce geographic restrictions, and prevent account abuse. We use cookies to track session activity and remember your login state; you can disable cookies in your browser settings, but some platform features may not function correctly.

How We Use Your Data on sand77

We use your data to deliver sand77 services: account creation, deposits, withdrawals, Football betting, live-dealer games, slots, and esports markets. We use it to verify your identity (KYC), prevent fraud, and detect money laundering. We calculate your tier status and cashback eligibility based on your betting activity. We use your email to send account notifications (login alerts, withdrawal confirmations, promotion updates). You can opt out of promotional emails via your account settings; however, account-critical notifications (security alerts, KYC requests, withdrawal status) will continue.

We analyse aggregated, anonymised data to improve sand77—understanding which games are popular, which payment methods are preferred in Jakarta, Surabaya, Bandung, Medan, and Semarang, and which events (Liga 1, Piala Indonesia, Piala AFF) drive traffic. This analysis does not identify individuals; it informs product decisions. We may use your data to contact you about account issues, promote new features, or invite you to participate in surveys. You can decline these communications by updating your preferences.

Third-Party Data Processors and Transfers

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction data necessary to process your deposits and withdrawals. These processors are separate data controllers; their own privacy policies govern how they handle your payment information. We are not responsible for their practices, though we select established, regulated providers.

We work with compliance and fraud-detection vendors to monitor accounts for suspicious activity. These vendors receive anonymised or pseudonymised data; they do not store personally identifying information longer than necessary. Our servers are hosted by a third-party infrastructure provider; your data is encrypted at rest and in transit, limiting the provider's ability to access plaintext information.

Our data may be transferred across borders. sand77 operates under jurisdiction-restricted access; if you are in a supported jurisdiction, your data may be processed in servers located in Indonesia or neighbouring regions. We comply with standard data-protection practices, including encryption and contractual safeguards, to protect data in transit.

Your Rights and Data Access on sand77

You have the right to access, correct, or delete your personal data. To request a copy of the data we hold about you, contact our support team via live chat or email. We will provide a summary of your name, email, phone, address, and account activity within a reasonable timeframe. To correct inaccurate information (e.g., a misspelled address), log into your sand77 account and update your profile. Some fields may require re-verification.

To request deletion of your account and associated data, contact our support team. We will close your account; however, we retain transaction records for a statutory period (typically five to seven years) to comply with anti-money-laundering regulations. Once that period expires, your data is purged unless we are required by law to retain it further.

Cookies and Tracking Technologies

We use cookies to improve your sand77 experience. Session cookies remember your login state and preferences during your visit; they expire when you close your browser. Persistent cookies remain on your device and help us recognise you on future visits. We use analytics cookies to track how you navigate sand77—which games you play, which markets you view, how long you spend on each page. This helps us optimise the platform.

You can disable cookies in your browser settings. However, disabling cookies may prevent you from logging in or placing bets. Third-party vendors (analytics, fraud-detection) may set their own cookies; their privacy policies govern their practices. We do not control these cookies, though we ensure vendors meet our data-protection standards.

Data Retention and Deletion

We retain your personal data for as long as your sand77 account is active. If you close your account, we retain transaction records for regulatory compliance (typically five to seven years) but delete account-specific data (preferences, device history, activity logs) within six months. Identity documents are encrypted and deleted within one year of account closure. In rare cases, we may retain data longer if required by law or if a dispute is ongoing.

Security Practices on sand77

We encrypt all payment data using SSL (Secure Socket Layer) certificates. Your password is hashed and salted; we never store it in plaintext. We recommend enabling two-factor authentication (2FA) via your account security settings. This adds an extra layer of protection: whenever you reset your password or withdraw large amounts, you receive a one-time password (OTP) on your registered phone.

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We comply with standard anti-money-laundering (AML) and know-your-customer (KYC) practices. However, no online system is completely secure; if you suspect a data breach, contact our support team immediately.

Contact and Updates

If you have questions about this privacy policy or how we handle your data, contact our support team via live chat, email, or in-app help. We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates take effect upon posting to this page. Your continued use of sand77 after updates are posted constitutes acceptance of the revised policy.